mean......

ok, so...today i had to confront a client caught (thanks to a photocopy from the bank) in fraudulent abuse of a govt program......not only was her signature undeniable...she took the time to correct her baby's name on the document in question.....and after she gasped and asked if she was going to go to jail.....she burst into tears, grabbed her baby and bolted out the door......but when she got to the front of the building...she must have realized that she had to wait for her ride....and eventually she got tired of waiting in the heat...so she came inside to watch tv in the lobby...and then finally came back through the checkout once her boyfriend showed up and insisted she get what she came for......just too brazen for words.....such incidents are few and far between, but they remind me to be vigilant with such things as keeping the back door to the building locked......just in case a crazy client goes over the edge.....