deer in the headlights.....

ok, so.....some state folks visited us today...4-strong....to show us where we can make improvements in operations.....and though i was not at the helm when these conundrum statistics were earned.....i am in charge from here on out....hopefully in charge....and must do much better with issues like collection and billings....and scheduling of staff for the client load in question...oy...such a very lot to keep track of....yeah...well....the state folks do keep track of these things, but it appears that nobody onsite has done so.....and so i am feeling a tad shell-shocked.....not downtrodden....but certainly weary at all that must be done to make things right.....